11hbajee Terms & Conditions — A Complete Guide in Plain English

These Terms & Conditions apply to the use of the 11hbajee website (11hbajee.bet) and its mobile application. 11hbajee is an internationally licensed online gaming and Sports Betting platform operated exclusively for users in Bangladesh.

These terms may be updated from time to time. When changes are made, we will notify members via their registered email address and display the updated date on the website. If you do not agree to the new terms, you may close your account at any time.

All services provided by 11hbajee are intended solely for entertainment purposes. There is no guarantee of winning, and members are assumed to be aware of the risk of financial loss.

To open an account with 11hbajee, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided during registration must be truthful, accurate, and your own.
• Each individual may create only one account.
• Opening multiple accounts from the same IP address or device is prohibited.
• You are solely responsible for keeping your account password confidential.

After registration, 11hbajee may at any time KYC (Know Your Customer) We may request identity documents, proof of address, or other verification materials. Failure to provide these in a timely manner may result in a temporary or permanent account suspension.

Deposits and withdrawals on 11hbajee are easy via Mobile Pay, Nagad, and Rocket. The following limits apply to all transactions:

• Withdrawals must be made through the same payment method used for the original deposit.
• Withdrawals may be put on hold if KYC verification has not been completed.
• 11hbajee reserves the right to suspend any transaction if money laundering is suspected.
• Deposits cannot be withdrawn without completing the wagering requirement if a bonus is active.

11hbajee regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed:

• Welcome Bonus: Available to new members on their first deposit. The required wagering must be completed before any bonus funds can be withdrawn.
• Reload Bonus: Available on a set day each week. The amount varies based on the member's tier.
• Cashback Offer: A portion of your losses over a set period will be returned to you, credited directly as cash.
• Free Bet: Awarded during special events. The original bonus amount will be deducted from any free bet winnings.

General terms applicable to all bonuses:

• The same individual may not claim a promotion more than once.
• Bonus funds may only be used to place bets on eligible games.
• A maximum withdrawal limit may apply on winnings derived from bonuses.
• Any bonuses obtained through fraudulent means will result in the forfeiture of all bonuses and associated winnings.

The following general rules apply to all Sports Betting and casino games on 11hbajee:

• Once a bet is confirmed, it cannot be cancelled. However, if an event is cancelled, the bet amount will be refunded.
• 11hbajee reserves the right to void any bets placed during a technical system error.
• Betting using match-fixing arrangements or insider information is strictly prohibited.
• Odds changes during live betting may cause delays in bet confirmation.
• Placing bets on opposite outcomes of the same event to guarantee a profit (arbitrage betting) is strictly prohibited.

For Sports Betting results, the official scorecard and decisions of the relevant sports governing body are final. 11hbajee's own rules apply in the case of tied or abandoned matches.

The following activities are strictly prohibited on 11hbajee and will result in immediate account closure:

• Placing bets or playing games using bots or automated software.
• Intentionally exploiting any technical glitch or bug on the platform.
• Claiming bonuses or promotions multiple times by creating multiple accounts.
• Using the platform for money laundering or any illegal financial activity.
• Threatening, harassing, or deceiving other members.
• Attempting to breach the platform's security systems.
• Helping minors open or access an account.

11hbajee may temporarily or permanently close any account under the following circumstances:

• In the event of a Terms & Conditions violation.
• If the documents required for KYC verification are not submitted within the specified time.
• In cases of suspicious transactions or fraudulent activity.
• By order of a court or regulatory authority.

Members may also request account closure at any time. In such cases, any valid balance in the account will be refunded, while bonus balances will be forfeited.

11hbajee takes responsible gaming seriously. The following protection tools are available on our platform:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on how much you can lose within a given period.
• Session Limit: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Take a break anywhere from 24 hours to 6 weeks.
• Self-Exclusion: Keep your account completely inactive for an extended period.

If gaming is causing problems rather than enjoyment, please contact our support team. For more information, visit our Responsible Gaming Page View.

If you have a complaint, please contact our support team in the first instance. Most issues are resolved within 48 hours.

Dispute Resolution Process:

1. Submit a complaint via live chat or email.
2. Complaint reviews may take up to 7 business days.
3. You have the right to appeal against any decision.
4. All final decisions rest with 11hbajee.

11hbajee reserves the right to modify, amend, or add to these Terms & Conditions at any time. In the event of changes:

• Members will be notified by email before any major changes take effect.
• The date of any changes will be noted at the top of this page.
• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your remaining balance.

If you need help understanding any part of these terms, our support team is ready to assist. Email us at: support@11hbajee.bet